Trip types
If it is a medical trip and it is not an emergency, it is ours. If we cannot take it, we will tell you on the first call.
Primary care, specialists, imaging, labs, and post-operative follow-ups. Book ahead or the same day. Pickup is timed backwards from the appointment, with buffer for traffic and loading.
Recurring schedules are held on file so the trip does not need to be rebooked each week. Return legs are planned before treatment ends, so nobody waits in a lobby after a session.
Transport to counseling, group programs, intake, and treatment. Drivers are trained in de-escalation, seizure response, and mental illness awareness, and the trip is kept quiet and unhurried.
Hospital to skilled nursing, facility to home, facility to facility. We coordinate with the floor so the unit arrives when the patient is actually ready to move — not an hour before.
Insurance and billing
There are many circumstances where a member has transportation coverage they do not know about. Our billing team is experienced in finding it.
Tell us the plan and the reason for the trip. We determine whether transportation is covered under medical necessity, before anything is booked.
In most cases we submit the pre-authorization request to the insurer directly and prepare any supporting documentation the plan requires.
We speak to the health care provider as well as the insurer, so the member and the family are not the ones relaying medical detail between offices.
To ask about coverage, call (602) 303-3391.
Common questions
Two business days is comfortable for a routine appointment, and standing schedules can be set up once and left alone. Same-day and unscheduled trips are taken around the clock, subject to unit availability in your area.
Yes. One companion rides at no additional charge on most trips. Tell dispatch when you book so the right unit is assigned.
Statewide Arizona. Units are staged across the state so rural and reservation communities are served as routes, not exceptions.
That is a stretcher unit. Two attendants handle loading and the cot is secured for the full trip. Mention it when you call and we will confirm the unit type.
No. Mountain Valley Care provides non-emergency transportation only. For a medical emergency, call 911.
Rapid response center
Answered 24 hours a day, seven days a week, every day of the year.