Doctor's appointments
Primary care, specialists, imaging, post-op follow-ups. Booked ahead or same day, with pickup timed to the appointment, not the traffic.
Dispatch open now · 24/7 · Statewide Arizona
Every appointment starts with getting there.
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Nursing homes
Dialysis centers
Native American communities
Extended care facilities
Hospitals
Health plans
Behavioral health providers
Case managers
Families
Our mission
The highest standard of comfort and safety, on every trip we run.
Mountain Valley Care is locally based and built around one idea: a ride to care should never be the hard part. We are patient-focused, customer-centered, and caregiver inspired.
24/7Dispatch, every day of the year
3Unit types — van, stretcher, ambulatory
AZStatewide service area
1Phone call to arrange everything
What we transport for
Scheduled and unscheduled trips, booked the same way.
Standing dialysis runs, one-off specialist visits, discharges that come up at 11pm. Same number, same dispatch team.
Dialysis treatment
Recurring schedules held on file. The same route, the same expectations, three times a week — with a return leg that is already planned before treatment ends.
Behavioral health
Drivers trained in de-escalation, seizures, and mental illness awareness. Quiet, unhurried transport to counseling, group, and treatment programs.
Facility transfers & discharges
Hospital to skilled nursing, facility to home, and back again. We coordinate with the floor so the unit arrives when the patient is actually ready.
Long-distance & rural runs
Reservation communities and rural Arizona included. Units are staged across the state so a two-hour drive is a route, not an exception.
Insurance coordination
Our billing team checks coverage, submits pre-authorization, and prepares documentation. Many members have transportation benefits they do not know about.
How a trip is arranged
Three steps, and only the first one is yours.
No answering service. No phone tree. Day or night, the person who picks up is the person who arranges the ride.
1
You call
Our staff listens, answers your questions, and walks you through the process. We tailor the trip to the specific needs of the patient — mobility, equipment, timing, and who is riding along.
2
We coordinate
Every detail is arranged on our side. We speak directly with the health provider and the insurance company, confirm authorization, and assign the right unit and driver to the run.
3
We transport
A certified driver arrives on time in the appropriate vehicle, transports safely, and stays with the patient through the handoff at the other end.
The fleet
The right unit is most of the job.
Spacious, smoke-free, climate-controlled, and inspected before and after every shift. A mechanic is on call 24 hours a day.
Unit type 01
Wheelchair van
Hydraulic lift or manual ramp, four-point securement, and room for a companion to ride along.
- AccessLift / ramp
- Securement4-point
- RidersPatient + 1
Unit type 02
Stretcher unit
For members who cannot sit upright for the trip. Two-attendant loading, secured cot, and full climate control.
- PositionFully reclined
- Crew2 attendants
- CabinHeated / cooled
Unit type 03
Ambulatory
For members who can walk with little or no assistance. Door-through-door service, with the driver escorting to the desk.
- AssistanceDoor to door
- SeatingStandard
- EscortIncluded
Insurance
Most insurance is accepted.
Coverage is based on medical necessity and your health plan. We work directly with your provider, check the policy, and in most cases submit the pre-authorization request ourselves.
- Benefit and eligibility check before the trip is booked
- Pre-authorization requests submitted on your behalf
- Supporting documentation prepared by our billing team
- Private pay and facility contracts also welcome
Safety
Safety is the first standard, not the last check.
Every driver is background checked with a clean motor vehicle record, and every unit is inspected at the start and end of a shift.
- CPR and first aid certified drivers
- HIPAA, policy, and procedure training
- Seizure and mental illness response training
- Safe vehicle operation and defensive driving
- Uniformed staff in smoke-free vehicles
Rapid response center
Call and the rest is arranged for you.
(602) 303-3391Answered 24 hours a day, seven days a week, every day of the year.