Ride request
Tell us about the trip.
What happens next
After you send it.
Requests are read by the same dispatch team that answers the phone. Nothing sits in a queue overnight.
1
We call you back
Usually within the hour. We confirm the details, the mobility needs, and who else is riding.
2
We check coverage
Our billing team looks at the plan and, where required, files the pre-authorization before the trip is locked in.
3
You get a confirmation
Unit type, driver, and pickup window — confirmed back to you and to the facility, so everyone is working from the same time.